Responsible Gaming

Responsible gaming means enjoying betting and casino products as entertainment while maintaining control over time, money, and emotions. The purpose of this page is to help you make informed decisions, set practical safeguards, and know where to find confidential support. lucky-casino-canada (operated on lucky-casino-canada.com) commits to proactive tools, transparent information, and direct assistance whenever you need it. Observe: understand risks and your habits. Expand: add limits and pauses before harm arises. Reflect: seek support early and adjust your play accordingly.

Risk Awareness

OBSERVE: Gambling carries financial and emotional risks. Be alert to early warning signs.

• Increasing bet sizes or deposits to chase losses.
• Thinking about gambling when not playing; neglecting work, study, or family.
• Hiding the extent of play or spending; borrowing to gamble.
• Playing longer than planned; irritability when trying to stop.
• Using gambling to cope with stress, anxiety, or depression.

EXPAND: Use a quick self-check to identify patterns early.

• I spend more time or money than I intend to when I start playing.
• I have tried to cut back but couldn't stick to it.
• My gambling has caused arguments, debts, or missed obligations.
• I feel relief or excitement only when placing bets or spinning.
• I've chased losses or returned quickly after a big loss.

REFLECT: If you answered "yes" to two or more statements, consider setting limits, taking a Time‑Out, or contacting a helpline below. Gambling is for adults only; the legal age is 19 in most Canadian provinces and 18 in AB, MB, and QC. Never gamble to recover losses or as a source of income.

Limits & Tools

OBSERVE: Limits help you control spend and time objectively.

Deposit limits (daily/weekly/monthly)

1. Go to Account > Responsible Gaming > Limits on lucky-casino-canada.com.
2. Choose Deposit Limit and select period: Daily, Weekly, or Monthly.
3. Enter a maximum amount you can afford (e.g., Daily $50, Weekly $150, Monthly $400) and confirm.

• Immediate reductions: Lower limits take effect immediately.
• Cooling-off for increases: Increases apply only after a mandatory cooling‑off period (at least 24 hours for daily/weekly and 7 days for monthly in regulated markets).
• Ontario note: Under AGCO/iGO standards, safer‑gambling limits are strongly recommended and subject to system safeguards.

Time spent controls (session tools)

• Session reminder: Set a timer in Account > Responsible Gaming to prompt breaks every 15-60 minutes.
• Auto logout: Enable automatic end‑of‑session at a chosen duration (e.g., 60 or 120 minutes).

Time‑Out (short breaks 24-72 hours)

1. Go to Account > Responsible Gaming > Time‑Out.
2. Select a pause: 24, 48, or 72 hours. Confirm your choice.
3. During Time‑Out you cannot deposit or play. You may log in only to withdraw eligible funds.

REFLECT: Limits and Time‑Outs are adjustable tools. If you reach a limit, do not attempt to bypass it; reassess your budget or consider longer breaks.

Self-Exclusion

OBSERVE: Self‑exclusion is a stronger barrier for when you need a sustained break from gambling.

Site‑level self‑exclusion (lucky-casino-canada.com)

1. Navigate to Account > Responsible Gaming > Self‑Exclusion.
2. Select a period: 6 months, 1 year, 2 years, 5 years, or Lifetime.
3. Read the summary of consequences and confirm. You will receive an on‑screen and email confirmation.

• Consequences: You cannot log in, deposit, or place bets. Marketing is ceased. Any active bonuses are forfeited. You may contact support to withdraw remaining real‑money balances where permitted by law and our Terms.
• Irreversible during term: Early reactivation is not allowed.

Ontario-wide self‑exclusion (My PlayBreak)

• EXPAND: If you are in Ontario, you can enroll in iGaming Ontario's My PlayBreak to block yourself from all regulated iGaming sites in Ontario for your chosen term.
• How to start: Visit the My PlayBreak portal via iGaming Ontario or request guidance through our support channel. Identity verification is required. lucky-casino-canada cooperates with iGO for enforcement.

Rest of Canada

• Most provinces operate centralized self‑exclusion for land‑based venues; we also honor our site‑level exclusions across lucky-casino-canada.com.

REFLECT: Self‑exclusion protects future you. If you are uncertain which option suits you, contact a helpline below first. Personal data used for self‑exclusion is processed solely to administer safer gambling, fraud prevention, and legal compliance, in line with AGCO/iGO and MGA requirements.

Support Resources

OBSERVE: Help is confidential, judgment‑free, and available 24/7 in most regions. EXPAND: Choose local services first; add digital blocking and therapy support as needed. REFLECT: Combine professional help with practical safeguards.

Local support - Canada

• Ontario (ConnexOntario): 1‑866‑531‑2600, text 247247, live chat at connexontario.ca - 24/7 - English, French, interpreter services in 170+ languages.
• British Columbia (BC Gambling Support Line): 1‑888‑795‑6111 - 24/7 - English, with interpretation available.
• Alberta (AHS Addiction Helpline): 1‑866‑332‑2322 - 24/7 - English, with interpretation available.
• Quebec (Jeu: aide et référence): 1‑800‑461‑0140 - 24/7 - French/English.
• Manitoba (Problem Gambling Helpline): 1‑800‑463‑1554 - 24/7 - English, with interpretation available.
• Saskatchewan (Problem Gambling Helpline): 1‑800‑306‑6789 - 24/7 - English.
• Other provinces/territories: Dial 211 for local addictions services and provincial problem‑gambling helplines, or contact your health authority for 24/7 options.

International support organizations

Self-exclusion schemes by country

• UK: GamStop (gamstop.co.uk) - free, blocks UK‑licensed sites.
• Spain: RGIAJ (registrojuego.mineco.gob.es) - national exclusion system.
• Ireland: Oncoming national register; check regulator updates.

Device/site blocking

• Gamban: Device‑level block for gambling sites/apps (subscription).
• BetBlocker: Free device blocking with self‑exclusion calendar.
• Payment/ISP tools: Ask your bank to disable gambling transactions where available; use parental controls to restrict app stores.

Family support

• Gam-Anon: Support for families of problem gamblers (gamanon.org).
• Smart Recovery Family & Friends: Tools and meetings (smartrecovery.org).

Confidentiality: Calls and chats are confidential. In emergencies or risk of harm, contact local emergency services immediately.

Help for Family

OBSERVE: You may notice secrecy, debt, irritability, or persistent chasing of losses. EXPAND: Plan a calm conversation focused on concern, not blame.

• Choose a private time; describe specific behaviours and impacts using "I" statements.
• Offer concrete supports: calling a helpline together, setting device blocks, planning a budget.
• Protect household finances: separate accounts, spending caps, and debt advice.

REFLECT: Encourage professional help and ongoing check‑ins.

• Family groups: Gam‑Anon (gamanon.org), Reddit r/problemgambling family threads, Gambling Therapy Family & Friends forums.
• Next steps: Speak with a licensed psychotherapist or addictions counsellor; use the provincial helplines above to find free or low‑cost services. If there is immediate risk, call emergency services.

Operator's Commitment

OBSERVE: lucky-casino-canada operates in Ontario under AGCO registration OPIG1290291 (LCKY Entertainment Limited, in agreement with iGaming Ontario) and, for the rest of Canada, under MGA license MGA/B2C/628/2018 (Glitnor Services Limited). We apply data‑driven safeguards in line with these regulators.

Internal risk checks

• Behavioural analysis: Monitoring for rapid deposit escalations, repeated failed deposits, long continuous sessions, chasing losses, multiple payment methods, and reversal patterns.
• Real‑time nudges: On‑site reminders, cooling‑off prompts, visibility of net position, and budget messaging.
• Interventions: Temporary restrictions, limit setting, Time‑Out suggestions, or account reviews where risk is detected.

When support may contact you

• Sharp increases in spending or session length, or repeated limit removals.
• Signs of distress in chats/emails or self‑reported harm.
• Regulatory triggers defined by AGCO/iGO or MGA standards.

REFLECT: Our Safer Gambling Team may reach out via in‑account messaging or email with guidance, propose limits or breaks, and in some cases apply restrictions to protect you. All actions are documented and proportionate to risk.

Updates

OBSERVE: Responsible gaming standards evolve. EXPAND: We will notify you of material changes via on‑site banners and/or email before they take effect where required. REFLECT: Please review notifications and adjust your settings if needed.

Last updated: 2025-10-27

Contact & Feedback

OBSERVE: You can contact our Safer Gambling Team for limit requests, self‑exclusion assistance, or concerns.

• Website: Help Centre and in‑account messaging on lucky-casino-canada.com (preferred for secure requests).
• Email/phone: If a dedicated responsible gaming email or phone line is published, it will appear here and in the Help Centre. Until then, use the in‑account messaging channel for verified support.

Responsible Gaming - Request Support

Full name Account email Request type Set/adjust limits Time‑Out Self‑Exclusion Advice/resources Other Details (optional) Submit request

Privacy notice: We will use your information only to process your safer‑gambling request and comply with AGCO/iGO and MGA obligations.

Regional Compliance Note: Participation is restricted to adults of legal gambling age in their province/territory (19+ except 18+ in AB, MB, QC). Gambling involves risk of loss. Play responsibly and never wager funds you cannot afford to lose.