Terms & Conditions

These Terms govern your relationship with the operator of the online gaming services offered at lucky-casino-canada.com. By creating an account or using the services, you agree to be bound by these Terms. Effective date: 01 October 2025.

Definitions

OBSERVE: Define core terms to avoid ambiguity. EXPAND: Distinguish jurisdictional operator roles. REFLECT: Present concise, consistent meanings.

Operator: For players located in Ontario, Canada, the Operator is LCKY Entertainment Limited, registered with the Alcohol and Gaming Commission of Ontario (AGCO), registration OPIG1290291, and operating in agreement with iGaming Ontario (iGO). For players located in the rest of Canada, the Operator is Glitnor Services Limited, licensed by the Malta Gaming Authority (MGA), license MGA/B2C/628/2018. Collectively referred to as "lucky-casino-canada," operating via lucky-casino-canada.com.
User/Player/You: A natural person who meets the legal age and eligibility requirements, has registered an account, and uses the services.
Account: The personal profile you register to access and use real-money and demo services.
Services: The website, games, software, wallets, promotions, and related features available on lucky-casino-canada.com.
Bet/Wager: A monetary stake placed on an eligible game outcome in accordance with game rules and these Terms.
Bonus/Promotion: Any promotional value (e.g., bonus funds, free spins, vouchers) offered under specific promotion terms.
Cash Balance/Real Funds: Your deposited funds and net cash winnings not subject to wagering requirements.
Bonus Funds: Funds subject to wagering and other conditions before withdrawal.
KYC: "Know Your Customer" verification including identity, age, address, source of funds/wealth checks.
Prohibited Jurisdictions: Locations where online gaming services are unlawful or where the Operator does not offer services.

Account Registration

OBSERVE: Confirm age, identity, and single-account rules. EXPAND: Apply Canada-specific age thresholds. REFLECT: Set clear verification and security obligations.

Eligibility and age: You may open one account only, for personal use. You must be physically located in Canada where the services are offered and meet the legal gambling age in your province/territory: 19+ in Ontario and most provinces/territories; 18+ in Alberta, Manitoba, and Quebec. Access is prohibited where unlawful.
Registration process: Provide accurate personal details; verify your email; consent to these Terms and the Privacy Policy. We may require KYC documents at any time, including photo ID, proof of address, payment method ownership, and source-of-funds/wealth information.
Verification: We will verify your age, identity, and location. Failure to complete verification or provision of false/incomplete data may lead to suspension, cancellation of bonuses, and forfeiture of winnings arising from non-verified activity.
Security: Keep credentials confidential; you are responsible for activity under your account. Use strong passwords and enable available security features. Inform us immediately of any suspected compromise.
Account restrictions: No multiple accounts, third-party use, or transfers. Self-excluded or otherwise excluded persons must not register or play.

Betting & Gameplay Rules

OBSERVE: Define placement, settlement, and conduct. EXPAND: Cover malfunctions, errors, and live interactions. REFLECT: Ensure fairness and enforceable standards.

Placing bets: Bets are accepted only when confirmed by the system. Minimum/maximum stakes and eligible games are shown in-game or in the cashier and may vary by jurisdiction and game provider.
Settlement: Results are determined by the applicable game rules and certified RNG/game provider outcomes. In case of discrepancy between your display and the game server, the server record prevails.
Cancellations/voids: We may void or adjust bets due to obvious errors, incomplete transactions, or malfunctions. Software or hardware malfunction voids all affected bets and pays.
Modifications: Once placed, bets generally cannot be modified or canceled by the Player. Cash-out features (if any) are subject to availability and rules displayed in-game.
Fair play: Prohibited conduct includes collusion, use of bots or automation, exploiting bugs, multi-accounting, chip-dumping, or strategy designed to bypass game/bonus rules.
Live casino/chat: Be respectful; no abuse, threats, discrimination, spam, self-promotion, or solicitation. We may mute, remove, or suspend accounts for violations.
Location and devices: You must permit geolocation checks. Use of VPNs, proxies, or device tampering to evade restrictions is prohibited and may result in confiscation and closure.

Bonus Terms

OBSERVE: Bonuses require clear activation, wagering, and restrictions. EXPAND: Address abuse and Ontario marketing rules. REFLECT: Tie to promotion-specific terms for precision.

Activation: Bonus availability, eligibility, and activation mechanics are stated in each promotion's terms visible on lucky-casino-canada.com when logged in. In Ontario, promotional offers are disclosed on-site/in-account only in compliance with AGCO/iGO standards.
Wagering and timeframes: Each promotion specifies wagering requirements, time limits, game contribution percentages, and maximum convertible amounts. Bonus funds and any associated winnings remain locked until all conditions are met.
Game restrictions: Certain games or features may be excluded or contribute partially. Attempts to use low-risk/zero-risk betting patterns, hedging, or restricted games to clear wagering are prohibited.
Stake limits and order of play: Promotions may set a maximum bet size per spin/round when wagering bonus funds. Unless stated otherwise, real funds are wagered before bonus funds.
Combining promotions: Promotions generally cannot be combined unless expressly permitted. Where multiple promotions are active, the specific order of application is as set out in the relevant offer terms.
Abuse and remedies: We may withhold, cancel, or reclaim bonuses and related winnings in cases of abuse, multiple accounts, syndicate play, or breach of these Terms or promotion terms.

Payments & Withdrawals

OBSERVE: State methods, limits, timelines, and AML/KYC. EXPAND: Address provincial/MGA differences and crypto constraints. REFLECT: Safeguard funds and set transparent rules.

Currency and ownership: All transactions are in CAD. You must use payment methods registered in your own name. Third-party payments are not permitted.
Deposits: Available methods may include Visa/Mastercard, Interac, bank transfer, and approved e-wallets; availability varies by jurisdiction and provider. Crypto methods, where offered under MGA rules, are not available to Ontario players.
Withdrawals: We may pay out via the method used to deposit or another method we reasonably select. We may require successful KYC and payment ownership verification before processing withdrawals.
Processing times: Internal review typically occurs within up to 72 hours after all checks; payment-network timelines may extend total time. Delays can occur where additional AML/KYC review is required.
Limits and fees: Minimum/maximum transaction amounts and any fees are displayed in the cashier and may differ by method and jurisdiction. We do not charge hidden fees; third-party provider fees may apply.
Refunds/chargebacks: Unused deposits may be refunded at our discretion to the original method, subject to AML checks. Chargebacks or payment disputes may result in account suspension, recovery of costs, and reporting to authorities.
Errors and malfunctions: If credits are applied in error, you must notify us and not withdraw or wager such funds. We may reverse erroneous credits and adjust balances.
Responsible transfers: We may set deposit/withdrawal limits, cooling-off periods, or freezing measures to comply with responsible gambling and AML obligations.

Limitation of Liability

OBSERVE: Clarify scope of responsibility. EXPAND: Include force majeure and tech failures. REFLECT: Cap exposure while preserving mandatory consumer rights.

Fairness and accuracy: We use licensed game providers and settle outcomes per game rules and authoritative records. We will correct settlement errors upon discovery.
Exclusions: To the maximum extent permitted by law, we are not liable for: interruptions, delays, or data loss due to network/ISP failures; device incompatibility; software bugs or malfunctions (bets/pays affected are void); or actions of third-party providers beyond our reasonable control.
Cap on liability: Our maximum aggregate liability for any single incident is limited to the amount of the affected bet or stake, or, for non-betting issues, to the lesser of your last affected transaction amount or CAD 1,000, except where a higher amount is mandated by applicable law.
No warranties: Services are provided on an "as is" and "as available" basis. Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or other liability that cannot be excluded under applicable law.

Intellectual Property Rights

OBSERVE: Protect site content and software. EXPAND: Restrict copying and derivative use. REFLECT: Permit limited personal use.

Ownership: All content, trademarks, graphics, user interfaces, and software on lucky-casino-canada.com are owned by the Operator or its licensors and are protected by copyright and other IP laws.
License: We grant you a limited, non-transferable, revocable license to access and use the services for personal, non-commercial entertainment.
Restrictions: You may not copy, reproduce, modify, distribute, publicly display, reverse engineer, or create derivative works from the services or software without prior written permission.

Privacy & Data Protection

OBSERVE: Reference governing policy. EXPAND: Align with Canadian and MGA regimes. REFLECT: Direct users to full details.

Privacy policy: Your personal data is collected and processed in accordance with our Privacy Policy available on lucky-casino-canada.com, which forms part of these Terms.
Compliance: We process data under applicable laws, including PIPEDA and relevant provincial privacy legislation in Canada (e.g., Ontario requirements via iGO standards), and for non-Ontario players served under the MGA license, applicable EU/Malta requirements to the extent relevant.
Security and rights: We implement appropriate technical and organizational measures. Your data rights and contact channels for privacy requests are described in the Privacy Policy.

Changes to Terms

OBSERVE: Set update mechanics. EXPAND: Provide notice channels. REFLECT: Offer opt-out by discontinuation.

Updates: We may amend these Terms when necessary for legal, regulatory, or operational reasons. The "Effective date" will be updated accordingly.
Notice: Material changes will be communicated via on-site banner/notification and, where appropriate, by email to your registered address prior to taking effect.
Your options: If you disagree with amended Terms, discontinue use and request account closure. Continued use after the effective date constitutes acceptance.

Termination & Suspension

OBSERVE: Define grounds and process. EXPAND: Ensure fair handling of balances. REFLECT: Align with AML/RG obligations.

Grounds: We may suspend or close accounts for breach of these Terms, failed KYC or ownership checks, responsible gambling concerns, AML/CTF triggers, self-exclusion, fraud/abuse, or as required by regulators.
Procedure: We will notify you of the reason where legally permitted. During review, access may be restricted and withdrawals paused pending completion of checks.
Balances: On closure, we will return your Cash Balance to the original payment method where feasible, subject to AML/CTF obligations, deduction of outstanding fees/chargebacks, and compliance holds. Bonus funds and unfinished bonuses are canceled.
Dormant accounts: Accounts inactive for a prolonged period may be deemed dormant per our Dormancy Policy, with notice provided before any permitted fees are applied.

Governing Law & Jurisdiction

OBSERVE: Split governance by player location. EXPAND: Provide dispute escalation paths consistent with AGCO/iGO and MGA frameworks. REFLECT: Preserve mandatory consumer protections.

Ontario players: These Terms and your use of the services are governed by the laws of Ontario and Canada. Disputes should first be raised with Customer Support and then escalated internally. If unresolved, you may escalate through iGaming Ontario's dispute process. Courts of Ontario have non-exclusive jurisdiction, subject to applicable consumer protection laws.
Rest of Canada players (served under MGA license): These Terms are governed by the laws of Malta. After internal escalation, unresolved disputes may be referred to an independent Alternative Dispute Resolution (ADR) entity approved by the MGA or to the Malta courts, without prejudice to any non-waivable local consumer rights.
General: You agree not to commence multiple proceedings for the same dispute. Nothing limits your statutory rights under applicable law.

Contact Information

OBSERVE: Provide verified channels without fabricating unavailable details. EXPAND: Direct users to official site and in-account tools. REFLECT: Include operator and regulatory identifiers.

Official website: https://lucky-casino-canada.com
Customer Support: In-account live chat and secure messaging (where available). If you cannot access your account, please use the Help/Support section on the official website.
Operator (Ontario): LCKY Entertainment Limited, AGCO registration OPIG1290291, operating in agreement with iGaming Ontario (iGO).
Operator (Rest of Canada): Glitnor Services Limited, MGA license MGA/B2C/628/2018.
Mailing/legal address: Not specified in this document. Formal legal notices may be delivered via the secure account messaging channel or as directed by Support pending publication of a dedicated mailing address on the website.

Regional Compliance Note: In Ontario, services are conducted and managed in partnership with iGaming Ontario. Promotional communications comply with AGCO/iGO standards. Availability of specific games, payment methods (including any crypto options), and promotions varies by jurisdiction and provider. Always refer to the in-account terms and cashier for method availability, limits, and fees.